HOW TTAH IS DEALING WITH COVID-19
Go to our Facebook page: Ray Charles Tidewater, for the most up to date information on our COVID-19 plan
Tidewater Trail Animal Hospital is committed to continuing the service that our clients have grown to expect while doing our utmost to safeguard the health of our clients, their families and pets as well as our staff. We will be doing things a little differently, but it is our sincere hope that every client continues to feel welcomed and important. Because the health and welfare of your family (two-legged and four legged) is important to us.
Our goals are focused on decreasing the number of people in one room at any given time and increasing sanitation measures of high contact areas such as the doors, pens and leashes.
Specifically:
1- We are minimizing all person-to-person contact (no hand shakes).
2-We have increased the frequency of cleaning and disinfecting of all high touch areas throughout our facility.
3-As always, exam rooms will be thoroughly cleaned and disinfected between patients.
4-We will be using hospital slip leads when we come to get your dog and have you remove their lead and collar or harness, keeping them with you.
5- Clients arriving at the hospital will be put in rooms immediately upon arrival whether you are here for an appointment, drop off, check-in, check-out or to pick up medication.
6-Exams for routine health care may be performed in the treatment area, rather than the exam room. Rest assured that you will have the opportunity to see and talk to the doctor.
7- If you are bringing your dog in for daycare, our staff will meet you IN FRONT of the daycare area, and dogs will be admitted individually. If you are dropping off or picking up your dog for daycare and there is someone already in front of the daycare area, please wait in your car until they have gone in. Every effort will be made to stagger pick ups during bust times of day (between 4 and 5:30PM). Please help us by arriving at your designated time.
8-Check-in and check-out will be expedited in the following ways:
a) Forms will be provided to you either on our website or via email. We encourage you to email the filled-out forms back
to us prior to your visit. Alternatively, you can bring the filled-out forms with you to your visit.
b) For grooming, we will make every effort to contact you about the specifics of how you would like your pet groomed
and any additional services your pet may require while here grooming.
c) We will be encouraging payments for medications and patients that are being picked up to be may over the phone,
prior to arrival. This will help minimize the handling of cash, checks and credit cards. However, we will continue to take all
the normal forms of payment.
d) While we will continue going over discharge instructions, copies will be provided for you via email, rather than sending home
hard copies
Clients who come prepared with check-in or check-out completed prior to arrival will be taken care of preferentially over those who require additional time for these activities.
We understand that making these changes is a process and a learning opportunity for all of us. We welcome your questions and feedback.
Thank you for your cooperation and understanding,
Dr. Andi, Dr. Greg and the staff of Tidewater Trail Animal Hospital
Our goals are focused on decreasing the number of people in one room at any given time and increasing sanitation measures of high contact areas such as the doors, pens and leashes.
Specifically:
1- We are minimizing all person-to-person contact (no hand shakes).
2-We have increased the frequency of cleaning and disinfecting of all high touch areas throughout our facility.
3-As always, exam rooms will be thoroughly cleaned and disinfected between patients.
4-We will be using hospital slip leads when we come to get your dog and have you remove their lead and collar or harness, keeping them with you.
5- Clients arriving at the hospital will be put in rooms immediately upon arrival whether you are here for an appointment, drop off, check-in, check-out or to pick up medication.
6-Exams for routine health care may be performed in the treatment area, rather than the exam room. Rest assured that you will have the opportunity to see and talk to the doctor.
7- If you are bringing your dog in for daycare, our staff will meet you IN FRONT of the daycare area, and dogs will be admitted individually. If you are dropping off or picking up your dog for daycare and there is someone already in front of the daycare area, please wait in your car until they have gone in. Every effort will be made to stagger pick ups during bust times of day (between 4 and 5:30PM). Please help us by arriving at your designated time.
8-Check-in and check-out will be expedited in the following ways:
a) Forms will be provided to you either on our website or via email. We encourage you to email the filled-out forms back
to us prior to your visit. Alternatively, you can bring the filled-out forms with you to your visit.
b) For grooming, we will make every effort to contact you about the specifics of how you would like your pet groomed
and any additional services your pet may require while here grooming.
c) We will be encouraging payments for medications and patients that are being picked up to be may over the phone,
prior to arrival. This will help minimize the handling of cash, checks and credit cards. However, we will continue to take all
the normal forms of payment.
d) While we will continue going over discharge instructions, copies will be provided for you via email, rather than sending home
hard copies
Clients who come prepared with check-in or check-out completed prior to arrival will be taken care of preferentially over those who require additional time for these activities.
We understand that making these changes is a process and a learning opportunity for all of us. We welcome your questions and feedback.
Thank you for your cooperation and understanding,
Dr. Andi, Dr. Greg and the staff of Tidewater Trail Animal Hospital
YES! We are continuing to offer daycare, grooming and boarding services as well as all veterinary care!
Call our office for more information!
540-361-7050
540-361-7050
